Returns, Exchanges and Refunds
We hope you will love your new jewellery, but if you don’t, you are welcome to return your items. Here’s what you’ll need to do:
Please contact us to obtain a returns number and include the reason the product is being returned and indicate whether you would like to receive a refund or an exchange. Please send your return by post (special delivery) or courier. You will need to ensure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method. We recommend you send items back using Royal Mail Special Delivery Guaranteed™ as this will enable you to claim compensation in the unlikely event of loss or damage.
Kara Jewellery will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please return the items to us with a copy of the delivery note. Email us at firstname.lastname@example.org to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
If you change your mind you may return any product to Kara Jewellery, in perfect condition and in its original packaging, within 21 days of receipt of your delivery.
For online orders, a refund can be requested within 14 days of despatch.
For online orders, an exchange can be requested within 21 days of despatch.
Certain exclusions apply and are set out in the Terms and Conditions.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned.