Terms of Sale

1. THE CONTRACT BETWEEN US

The technical steps required to create a legally binding contract between you and Kara Jewellery are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process.

  • We will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is an acknowledgment of receipt only and does not constitute formal acceptance of your order.

  • Order acceptance and the formal completion of the contract between you and us will only take place when we process your payment and despatch your items. We will send you a despatch confirmation email at this point.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock or materials.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing error or product description error.

  • Your address being in a country or territory we do not currently deliver to.

The contract will be concluded in English.

2. PRICES, PAYMENT AND VAT

  • We reserve the right to amend prices on the website at any time, including in the event of fluctuations in the market cost of precious metals.

  • We accept various secure payment methods, including Visa, MasterCard, Maestro, American Express, and PayPal. All card payments are securely processed via our integrated third-party payment gateways.

  • Payment for all products and delivery services must be made in Pounds Sterling (GBP). All prices shown on the website are inclusive of any applicable UK VAT.

3. PERSONAL INFORMATION AND VALIDATION

  • You confirm that the Personal Information which you provide when you register or check out as a customer is true, accurate, current, and complete in all respects.

  • All payment cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.

  • To prevent fraudulent transactions, we may validate names, addresses, and other information supplied during the order process against secure, commercially available records. By placing an order, you consent to these security checks being made.

  • All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018 and UK GDPR. For full details, please view our Privacy Policy.

4. OUR 2-YEAR GUARANTEE

We take great pride in the quality and artisan craftsmanship of our handmade jewellery. All purchases are guaranteed against flaws in workmanship for a period of 2 years from the date of purchase.

Should you have any cause for a structural complaint under this guarantee, please contact us at info@karajewellery.co.uk with a copy of your receipt to arrange a return.

  • Exclusions: This guarantee covers flaws in making and workshop workmanship. It does not cover loss, accidental damage, misuse, neglect, exposure to harmful chemicals/perfumes, or normal wear and tear over time. The guarantee is non-transferable and does not affect your statutory rights under the UK Consumer Rights Act 2015.

5. CANCELLATIONS & RETURNS POLICY (YOUR STATUTORY RIGHTS)

In full compliance with the Consumer Contracts Regulations 2013, you have the right to cancel your online purchase if you change your mind, subject to the following rules:

  • The Notification Window: You have 14 days from the day after you receive your goods to inform us that you wish to cancel your order and request a refund. You can notify us by emailing info@karajewellery.co.uk or calling [Insert Current Phone Number].

  • The Return Window: Once you have notified us of your cancellation, you must return the items to us at your own cost within 14 days. Items must be returned in perfect, unworn condition and in their original packaging.

  • Our Extended Exchange Window: If you prefer an exchange rather than a refund, we happily extend this period: you can request an item exchange within 21 days of receiving your delivery.

  • Refund Processing: We will issue a full refund for the item price and our standard outbound delivery cost within 14 days of receiving the items back (or receiving proof of postage). We may make a legal deduction from the refund if the value of the goods has been diminished due to unnecessary handling by you.

  • Bespoke & Personalised Exclusions: Your right to cancel or return items does not apply to goods made to your unique specifications, custom commission pieces, or items that have been clearly personalised. These items are strictly non-refundable unless verified as faulty.

6. FAULTY GOODS

If any item arrives faulty, damaged, or incorrectly supplied, your statutory rights are completely unaffected. Under the Consumer Rights Act 2015, you have a short-term right to reject faulty goods for a full refund within 30 days of delivery. Please contact us immediately at info@karajewellery.co.uk. For verified faults, we will replace or fully refund the item, including all outbound and reasonable return shipping costs.

7. TRANSIT & DELIVERIES

  • UK Deliveries: All items are handmade. If your piece is in stock, it will be despatched within 5 working days via tracked Royal Mail Special Delivery. If an item is out of stock, needs to be sized, or is being created to your specifications, it will typically be despatched within 6 weeks. We will notify you promptly if unexpected delays occur.

  • Lost Packages: We send packages using tracked and insured services (such as Royal Mail Special Delivery). Under UK law, the risk of loss remains ours until the item is safely delivered to you. If your package fails to arrive, please allow 10 working days from the date of despatch for delivery networks to resolve transit delays. We strongly request that you contact us as soon as possible if your tracking details indicate a problem, so we can promptly file an investigation with the courier.

  • International Orders: We do not accept international orders.

  • The processing and making times for custom commission orders vary depending on the complexity of the organic textures and designs. Production generally takes between 5 to 30 days, separate from shipping transit times. Estimated timelines for unique commissions will be discussed and established upon agreement.

  • A 50% deposit is required to secure and begin work on all custom commission pieces. Because materials are purchased and custom design work begins immediately, this deposit is non-refundable once design work has commenced.

9. DELIVERY ADDRESS & RISK

  • Deliveries will be made to the exact shipping address specified by you during checkout.

  • A signature is required upon delivery for secure tracked shipments. You assume full legal responsibility and risk for the products as soon as they have been delivered and signed for. Ownership of the products passes to you once we have received payment in full and the package has been delivered.

If you've any questions then I'd love to hear from you or if you would like to come and visit then please send me a message with your details and I'll get in touch to arrange an appointment